- Contract type
- Detailed pricing sheets with breakout of all key cost drivers
- Scope of work aligned with client expectations
- Clear bidding instructions including key milestones
- SLA’s and KPI reporting
- Well -defined questions to validate vendor capabilities - technical proposal
- Financial reporting data
- Bid analysis and scoring matrix based on key client deliverables
- Clear commercial terms and principles i.e. Payment terms, Insurances etc.
- Where an existing Janitorial contract is in place it is recommended to conduct a full site review when preparing the RFP
- Current cost baselines (and if possible cost history) should be established including any compliance gaps or risks, inherent services not specified but in scope, and any out of scope services provided but un-costed by the incumbent
- Ensure that any migration to a new supplier or contract falls within the parameters of CBRE Supplier Operating Standards
- Transition or reset plan. - All suppliers both incumbent or new must develop a transition or contract reset plan to ensure all contact KPI’s covered under the new contract are adhered to on the effective date of the new contract agreement
- Performance monitoring and reporting is established from day 1
2. Key Components of the RFP
3. Key Points
JAN-018 - Ver 2.0 (May 23)
- Sourcing Options and Timing
- The account should always consider Strategic, Preferred or Diverse suppliers (SPD) that are already part of our Partner Excellence Program. If SPD suppliers are not available or applicable to the account needs and it is necessary to source a new supplier, please inform the Category Solutions Lead. This should be a last resort for the account
- Savings can be impacted significantly by the timing of various sourcing approaches. Approaches 1 and 2 are preferred, but each portfolio will require a unique mix of the strategies based on Client requirements.
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